DSupport

dSupport

Current Version: 1.2.3

dSupport is an application designed for PC Technicians to distribute to their clients. It is best described as a business card with a purpose.

The first idea is that end users are always looking for an application to fix their registry, or check computer health, etc. Now usually most techs rightly advise warnings when it comes to seeking apps out like this, so why not provide them with your very own branded application for this purpose, to satisfy their need for a maintenance application?

The second idea is that PC Technicians want their customers to remember them and not call someone else the next time they need help. My business gets calls all the time from people looking for a competing business - most of the time the clients look us up in the phone book but seem to think we're somebody else. dSupport would fix that problem for the customers (and our competitors, as it is), by providing branded logos, text, and quick and easy access to resources the client needs to reach YOU (not someone else) when they have trouble.

Purpose:

• Provides PC Technicians the ability to:
• Custom brand the application fully with their logos/text/phone number.
• Bundle a remote support application with dSupport.
• Give the client quick and easy access to your remote support app, your email, etc.
• Pre-configure up to 4 custom maintenance applications of your choice.

• Provides End Users a quick and simple way to:
• Check the overall health of their computer.
• A one-click button for running basic maintenance tasks, pre-configured by the technician.
• A one-click button to fix broken internet (minor fixes, winsock reset, etc.)
• Launch the PC Tech's remote support app or email the PC Tech.

• Additionally, v1.2 combined with D7 v4.2.4 allows the technician to configure one or all of the user accounts on the system to display a password setting prompt at next login - useful for when a technician removes a Windows password from the client's computer, and wishes the client an easy way to reset the password back to their preference when they get their PC back.

dSupport Maintenance Features:

• Deletes all temp files on all user profiles
• ProcessIdleTasks
• Create System Restore Point on completion
• Works with CCleaner and Defraggler from www.piriform.com if they are installed.
• Ability to add up to 4 of your own custom applications to the maintenance routine.

Other planned features for future versions:

• NT Event Log scans for disk related errors on startup.
• Whatever good suggestions I get from PC techs using the app.

Configuration:

• If you want to configure dSupport at any time after running the installer, you can launch dSupport with a command line parameter, "/config" e.g. "dSupport.exe /config"
• Your logo in BMP format should be named supportlogo.bmp and placed in the same directory as the dSupport application.
• The dSupport.ini in the application directory contains ALL dSupport configuration and can be copied to new installation directories to save config time.

Attached is a generic installer for dSupport, to allow you to sample it's features and install behavior.

dSupport may be downloaded and customized to your preference, and used and distributed 100% freely, however the title bar will read "Foolish IT" Instead of your company name, and "Unregistered".

To register dSupport and fully brand it with your company name, see the details on the licensing page here.

Thanks for looking!

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